Cómo informar de un error
Email corrections@marketcapitalize.com with as much detail as you can:
- The page URL where you saw the problem.
- What is wrong, and what you believe is correct.
- A source for the correct information, if you have one.
- The date and time you saw it — useful for live data that updates frequently.
Una nota sobre los datos en vivo
Much of our content is live market data drawn from third parties and cached for short periods, so a number may briefly lag the wider market. That is expected behaviour rather than an error — our methodology explains the refresh intervals. If a figure is clearly broken, persistently wrong, or a value that should be present is missing in a way that isn't deliberate, we absolutely want to hear about it.
Qué pasa después de informar
- Lo recibimos. Your report lands with the editorial team and is logged.
- Lo verificamos. We check the claim against primary sources before changing anything.
- Lo corregimos. A confirmed error is corrected as soon as we reasonably can.
- Lo señalamos. Substantive factual fixes get a brief on-page correction note.
- Aprendemos. If the cause is a process or data problem, we fix the root cause too.
Cómo gestionamos las correcciones
- We investigate every report. We check the claim against primary sources before acting.
- We fix promptly. Confirmed errors are corrected as soon as we reasonably can.
- We are transparent. For a substantive factual error in our writing, we add a brief note on the page indicating what was corrected and when. Minor typos and formatting fixes are made without a note.
- Aprendemos. If a mistake points to a process or data problem, we fix the root cause, not just the page.
Nuestro compromiso
Trust is the only thing a financial publication really has. We would rather acknowledge an error openly than quietly bury it. Reporting a mistake helps every reader who comes after you — thank you for taking the time.
Preguntas frecuentes
Un precio parece algo desviado — ¿es un error?
Often not. Live data is cached for short intervals and can briefly lag the wider market, which is expected behaviour. Our methodology lists the refresh intervals. A persistently wrong or clearly broken figure is an error, and we want to hear about it.
¿Señalaréis públicamente una corrección?
For a substantive factual error in our writing, yes — we add a brief on-page note saying what was corrected and when. Minor typos and formatting fixes are made without a note.
¿Con qué rapidez respondéis?
We investigate every report and aim to acknowledge genuine ones within a few business days, fixing confirmed errors as soon as we reasonably can.
Relacionado
How we source and verify information is set out in our editorial guidelines; where our data comes from is in our methodology.