How to report an error
Email corrections@marketcapitalize.com with as much detail as you can:
- The page URL where you saw the problem.
- What is wrong, and what you believe is correct.
- A source for the correct information, if you have one.
- The date and time you saw it — useful for live data that updates frequently.
A note on live data
Much of our content is live market data drawn from third parties and cached for short periods, so a number may briefly lag the wider market. That is expected behaviour rather than an error — our methodology explains the refresh intervals. If a figure is clearly broken, persistently wrong, or a value that should be present is missing in a way that isn't deliberate, we absolutely want to hear about it.
What happens after you report
- We receive it. Your report lands with the editorial team and is logged.
- We verify. We check the claim against primary sources before changing anything.
- We fix. A confirmed error is corrected as soon as we reasonably can.
- We note it. Substantive factual fixes get a brief on-page correction note.
- We learn. If the cause is a process or data problem, we fix the root cause too.
How we handle corrections
- We investigate every report. We check the claim against primary sources before acting.
- We fix promptly. Confirmed errors are corrected as soon as we reasonably can.
- We are transparent. For a substantive factual error in our writing, we add a brief note on the page indicating what was corrected and when. Minor typos and formatting fixes are made without a note.
- We learn. If a mistake points to a process or data problem, we fix the root cause, not just the page.
Our commitment
Trust is the only thing a financial publication really has. We would rather acknowledge an error openly than quietly bury it. Reporting a mistake helps every reader who comes after you — thank you for taking the time.
Frequently asked questions
A price looks slightly off — is that an error?
Often not. Live data is cached for short intervals and can briefly lag the wider market, which is expected behaviour. Our methodology lists the refresh intervals. A persistently wrong or clearly broken figure is an error, and we want to hear about it.
Will you publicly note a correction?
For a substantive factual error in our writing, yes — we add a brief on-page note saying what was corrected and when. Minor typos and formatting fixes are made without a note.
How quickly do you respond?
We investigate every report and aim to acknowledge genuine ones within a few business days, fixing confirmed errors as soon as we reasonably can.
Related
How we source and verify information is set out in our editorial guidelines; where our data comes from is in our methodology.